Autoresponders are a useful feature in cPanel that automatically send a predefined response to emails received by a specific email account. This can be particularly helpful for sending out-of-office replies, confirmations, or any other automated responses. This knowledgebase article provides a step-by-step guide on how to create and manage autoresponders in cPanel.

1. Accessing cPanel

Before setting up an autoresponder, you need to log in to your cPanel account. You can conveniently do this by logging in through your Inwebify Client Portal. Alternatively, if you prefer to log in directly, here are the steps to follow:

1. Login to cPanel:
   • Open your web browser and navigate to your cPanel login URL, typically http://yourdomain.com/cpanel or http://yourdomain.com:2083.
   • Enter your cPanel username and password.
   • Click the "Log in" button to access your cPanel dashboard.

2. Navigating to the Autoresponders section

Once you are logged into cPanel, follow these steps to find the Autoresponders section:

1. Locate the "Email" Section:

   • In the cPanel dashboard, scroll down to the "Email" section.

2. Click on "Autoresponders":

   • In the "Email" section, click on the "Autoresponders" icon. This will take you to the page where you can create and manage autoresponders for your email accounts.

3. Creating an Autoresponder

Follow these steps to create a new autoresponder:

1. Select domain:

   • If you have multiple domains, select the domain for which you want to create an autoresponder from the dropdown menu at the top of the page.

2. Click "Add Autoresponder":

   • Click on the "Add Autoresponder" button to start creating a new autoresponder.

3. Configure Autoresponder settings:

   • Character Set: The default is UTF-8, which is suitable for most languages. You can change it if necessary.
   • Interval: Enter the number of hours to wait between responses to the same email address. This prevents sending repetitive responses.
   • Email: Enter the email address for which you want to set up the autoresponder (e.g., info@yourdomain.com).
   • From: Enter the name you want to appear in the "From" field of the autoresponder email.
   • Subject: Enter the subject of the autoresponder email.
   • Body: Enter the content of the autoresponder email. You can use HTML tags if you want to include HTML formatting.
   • Start: Set the start time for the autoresponder. You can choose "Immediately" or set a custom start date and time.
   • Stop: Set the stop time for the autoresponder. You can choose "Never" or set a custom end date and time.

4. Save Autoresponder:

   • Once you have configured all the settings, click the "Create" button to save your new autoresponder.

4. Managing existing Autoresponders

After creating an autoresponder, you might need to view or manage it. Here’s how:

1. View Autoresponders:

   • In the Autoresponders section, you will see a list of existing autoresponders for the selected domain.

2. Options available:

   • You can edit or delete autoresponders directly from this list.

5. Editing an Autoresponder

If you need to make changes to an existing autoresponder, follow these steps:

1. Locate the Autoresponder:

   • In the list of autoresponders, find the autoresponder you want to edit.

2. Click "Edit":

   • Click the "Edit" link next to the autoresponder you want to modify.

3. Update settings:

   • Make the necessary changes to the autoresponder settings.

4. Save changes:

   • Click the "Modify" button to save your changes.

6. Deleting an Autoresponder

If you no longer need an autoresponder, you can delete it as follows:

1. Locate the Autoresponder:

   • In the list of autoresponders, find the autoresponder you want to delete.

2. Click "Delete":

   • Click the "Delete" link next to the autoresponder you want to remove.

3. Confirm deletion:

   • Confirm that you want to delete the autoresponder by clicking "Delete Autoresponder" in the confirmation dialog.

7. Tips for effective Autoresponders

Creating an effective autoresponder involves more than just setting it up. Here are some tips:

1. Be clear and concise:

   • Make sure your message is clear and to the point. Let the sender know why they are receiving an automated response and when they can expect a personal reply.

2. Include contact information:

   • Provide an alternative contact method if the matter is urgent, such as a phone number or an alternate email address.

3. Set proper intervals:

   • Avoid overwhelming your contacts by setting a reasonable interval between responses to the same email address.

4. Keep it professional:

   • Maintain a professional tone, especially if you are using autoresponders for business purposes.

5. Update regularly:

   • Update your autoresponder message if your availability changes or if you have new information to share.

Setting up autoresponders in cPanel is a straightforward process that can greatly enhance your email communication by providing immediate responses to incoming messages. Whether you're out of the office, need to confirm receipt of emails, or want to provide information automatically, autoresponders can be a valuable tool. Follow the steps outlined in this guide to create, manage, and optimize your autoresponders effectively. If you encounter any issues, contact our support team for further assistance.